krikey Privacy Policy

krikey is an online gaming and betting platform operated for Bangladeshi users. Handling the personal information you provide while using our services with proper security and confidentiality is our primary responsibility.

The rules set out in this privacy policy apply equally to the krikeybet.cam website, the mobile application, and all our digital services. By registering for or continuing to use our services, you are considered to have read and accepted the terms of this policy.

We always follow a principle of transparency. Your information is never sold to any third party and is not used for any commercial purpose without your permission.

2.1 Information Provided Directly

When you create an account on krikey, make a deposit, or contact us for support, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Documents required for identity verification (National ID card or passport)
• bKash, Nagad, or Rocket mobile number — for transaction processing only

2.2 Automatically Collected Information

When you use our platform, certain technical information is recorded automatically. This information is used to ensure platform security and improve service quality:

• Device type, operating system, and browser information
• IP address and connection location (down to country and city level)
• Session duration and pages visited
• Gaming history, bets placed, and results log
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may sometimes receive supplementary information through payment processors or identity verification service providers. This information is used solely to ensure the security of your account and to prevent fraud.

krikey uses your information only for specific and legitimate purposes. We do not store any information unnecessarily.

1. Account Management: For your account registration, verification, login security, and password recovery.
2. Transaction Processing: For the secure completion of deposits and withdrawals via bKash, Nagad, and Rocket.
3. Customer Support: To properly understand your issue when providing assistance via live chat or email.
4. Fraud Prevention: To detect unusual activity and protect your account from unauthorised access.
5. Responsible Gaming: To ensure responsible gaming by monitoring betting behaviour and to provide assistance when needed.
6. Age Verification: To prevent anyone under 21 years of age from using the platform.
7. Service Improvement: To enhance platform functionality by analysing user experience.
8. Communications: To send important account notifications, security alerts, and information you have requested.

4.1 Security Measures

Keeping your personal information secure is krikey's highest priority. To this end, we have put the following technical measures in place:

• SSL (Secure Socket Layer) encryption used for all data transmission.
• AES-256 encryption for stored data.
• Two-factor verification (OTP) system.
• Automated monitoring system for suspicious activity.
• Restricted staff data access — only for necessary duties.

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory obligations. Financial transaction records are generally subject to long-term retention.

krikey never sells your personal information. However, in certain specific situations, limited information may be shared with the following parties:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, and Rocket.
• Identity Verification Services: Trusted third parties engaged for account verification.
• Technology Service Providers: Partner companies that operate the platform, who work under strict confidentiality agreements.
• Legal Requirements: In the case of a court order or a legitimate request from a relevant authority.

Each third party receives only the minimum information necessary to carry out their specific function. All partners working with us are required to comply with international data protection standards.

6.1 Use of Cookies

Cookies are used on the krikey website to ensure a convenient browsing experience. Cookies are small text files stored on your device that improve the functionality of the site.

• Essential Cookies: Indispensable for maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferred language and settings.
• Analytics Cookies: To understand which parts of the platform are used most — all data is anonymous.

6.2 Cookie Controls

You can delete cookies or stop accepting new ones at any time by changing your browser settings. Please note, however, that disabling essential cookies may prevent some important features of the site from working properly.

As a krikey user, you have certain fundamental rights over your own information, which we respect and help you exercise:

1. Right to Know: You may ask to know what information we hold about you.
2. Right to Correction: If any information in your profile is incorrect, you may request that it be corrected.
3. Right to Deletion: In certain circumstances you have the right to request that your information be deleted, though this may be limited where legal obligations apply.
4. Right to Restrict Use: You may object to your information being used for specific purposes.
5. Right to Opt Out of Marketing: You may stop receiving promotional messages at any time.

To exercise these rights, contact our customer support team via live chat or email. We will verify your request and respond as quickly as possible.

krikey is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. The age verification process at the time of registration helps enforce this policy.

If information belonging to a minor reaches us in any way, the relevant account will be closed and the information deleted as soon as it is identified. You can find more details on this in our Responsible Gaming guidelines.

krikey may review and update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through the platform.

Continuing to use our platform after a change will be taken to mean the new policy has been accepted. We therefore recommend visiting this page regularly.

If you have any questions, comments, or concerns about this privacy policy, please contact us in the following ways:

• Live Chat: Use the live chat button on the platform for direct conversation 24/7.
• Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day. Data protection requests are generally processed within business days.