General Questions
krikey's complete FAQ — answers to all your questions
From opening an account to withdrawing funds via bKash, understanding slot RTP or receiving VIP cashback — the most common questions that come up when using krikey are answered here in detail, organised into five categories. Responsible gaming topics are also included.
Table of Contents — Jump directly
Logging in from a new device, recovering a password, the sign-up process — krikey's account-related questions and answers are given below. To sign up or log in, go directly to the krikey Login page.
To log in to krikey from a new device, simply enter your registered username and password as usual. For security, you may be asked to verify a OTP the first time you log in. Use a secure internet connection and avoid logging in on public Wi-Fi. It is a good habit to log out at the end of each session.
Create a strong password that includes uppercase and lowercase letters, numbers and special characters (such as @, #, !). Avoid common passwords like "123456" or "password". Your username cannot be changed once set, so choose one you can easily remember from the start.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. If you run into trouble, contact krikey's 24/7 live chat support.
To sign up you need an active mobile number or email address and your personal details. You must be 21 years of age or older — krikey is for adults only. Only one account can be created per mobile number; creating multiple accounts may result in bonuses being cancelled.
Your account may be temporarily locked after repeated incorrect password attempts. In this case, contact krikey's live chat directly — the support team is active 24 hours a day and can assist in Bengali. Your account will be recovered after identity verification.
krikey believes gaming is for entertainment — not stress. We are committed to keeping our members safe by following the responsible gaming policy.
The minimum age to take part in all activities on krikey, including casino and betting, is 21 years. This is confirmed at the time of registration and proof of age may be requested for verification. We are committed to keeping minors away from gaming.
Some signs to watch out for: spending beyond your budget, placing more bets to chase losses, neglecting family or work, and being unable to stop playing. If this is happening, pause and seek help. krikey always encourages responsible gaming.
Yes. You can set your own daily, weekly or monthly deposit limits. This reduces the chance of spending beyond your intended budget. Go to account settings or contact support to set or change your limits.
If you feel you are losing control over your gaming, talk to someone you trust or seek professional advice. krikey's support team can help you temporarily or permanently close your account. Taking a break for your own wellbeing is always the right call.
To take a break for a set period or temporarily suspend your account, let krikey's support team know directly and they will act promptly. For long-term self-exclusion, you can also request that your account be fully deactivated.
Find answers here to the most common questions about withdrawing money via bKash, Nagad or Rocket. krikey VIP members receive additional benefits on withdrawals.
Yes. For security, krikey processes withdrawals only to the bKash, Nagad or Rocket number that is registered in the account holder's own name. Sending funds to someone else's number is not possible — this is an important policy to prevent fraud.
The minimum withdrawal amount on krikey is ৳800. Withdrawal requests below this amount cannot be made. The minimum deposit is ৳300 — however, to withdraw you must have a balance of at least ৳800.
Whether you withdraw via bKash, Nagad or Rocket, funds generally arrive within 5 to 30 minutes. The process starts automatically once the request is submitted. If there is an unusual delay, contact support.
Yes, winnings from a bonus can be withdrawn — but the wagering requirement must be met. The wagering requirement for krikey's welcome bonus is 25 times the bonus amount. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus, your total balance is ৳2,000, and you must wager the bonus ৳1,000 × 25 = ৳25,000 before bonus winnings become withdrawable.
Yes, krikey's withdrawal system runs 24 hours a day, 7 days a week. Whether it is 2 AM or a Friday holiday, funds typically arrive within 5–30 minutes. Minor delays may occur during public holidays or scheduled maintenance by bKash, Nagad or Rocket.
Answers to common questions about choosing slots, understanding RTP and using free spins. To read a detailed slots guide, visit the krikey Slots page.
Many slot games offer a demo or free-play mode where you can understand the game mechanics without using real money. However, winnings in demo mode cannot be withdrawn. You need to deposit to play with a real balance — the minimum is ৳300.
In progressive jackpot slots, a small portion of each bet is added to a linked pool, so the prize keeps growing over time. The jackpot is usually triggered by a specific combination or by reaching a bonus round. The chances of winning are lower, but the prize can be very large.
If you want to play for longer on a small budget, choose low-volatility slots — they pay out smaller wins more frequently. Check whether the game offers a minimum bet per spin. Games like Fortune Gems (JILI) or Fortune Tiger (PG Soft) can be started with a small budget. It is advisable not to use more than 10% of your total budget in a single session.
Free spins are a special feature within a game, usually triggered when a certain number of scatter symbols appear. These spins add winnings to your real balance without requiring an additional bet. In some games they can also be purchased. Wagering requirements may apply to winnings from free spins.
RTP (Return to Player) is a theoretical percentage showing how much of the total amount wagered may be returned, calculated as an average over millions of spins. For example, Gates of Olympus has a maximum RTP of 96.50%, meaning on average ৳965 may be returned for every ৳1,000 wagered. This is not a guarantee — every spin is independent and outcomes are random.
Learn about the five levels of the krikey VIP program, weekly cashback and exclusive benefits. For full details, visit the krikey VIP page.
Weekly cashback is a percentage of your net loss for that week (total losses minus total winnings). Example: if you are on the Gold tier and your net loss for the week is ৳20,000, you receive ৳20,000 × 0.7% = ৳140 cashback. This is the maximum rate for that tier.
On krikey, tiers are upgraded through regular play and activity. Starting from Bronze, you can progress to Silver, Gold, Platinum and the highest level, Diamond. The more active you are, the faster your tier increases. Contact support for precise details.
Higher-tier VIP members receive cashback at a higher rate, may get a dedicated account manager, and are given priority access to special promotions and offers. Withdrawals are also generally faster. At the Diamond tier, weekly cashback of up to 1.2% is possible.
The krikey VIP program has five levels: Bronze — maximum weekly cashback of 0.2%; Silver — maximum 0.5%; Gold — maximum 0.7%; Platinum — maximum 1.0%; Diamond — maximum 1.2%. Cashback at each level is calculated based on the net loss for that week.
krikey VIP cashback is generally credited to your account and the conditions for use are stated in the relevant promotion details. Contact support or visit the VIP page for specific terms. Cashback typically carries lighter conditions than the welcome bonus.
If you did not find the answer to your question in the FAQ above, krikey's support team is ready to help you directly. You can reach them in both Bengali and English.
24/7 Live Chat
Get instant help from the live chat button on any page of the site. Chat in Bengali — a trained team is always available.
Email Support
For detailed issues or when you need to attach documents, send an email to:
Both live chat and email are answered in Bengali and English. No delays at night or on holidays.