Responsible Gaming Commitment
krikey believes that gaming should be a source of enjoyment — not stress or harm. The protection of every player is our highest priority.
What Responsible Gaming Is and Why It Matters
Online casino and sports betting are a form of entertainment for many people. But when it goes out of control, it can have a serious impact on family life, finances and mental health. At krikey, we believe it is our responsibility to ensure a safe and healthy environment for every player.
The core of responsible gaming is deciding in advance how much you will play, how much time you will spend and how much money you will use — and sticking to those decisions. Our Terms and Conditions set out player protection matters in detail, and it is worth reading them.
A responsible player understands that winning and losing are both part of the game. Repeatedly trying to chase losses is a harmful habit. You should never spend beyond your set budget, and using money meant for household expenses or savings for betting is never a wise decision under any circumstances.
If you are looking for general information about krikey, you can read our About Us page.
Keep Yourself Within Limits
krikey offers players a number of self-management tools. Using these, you can decide for yourself how much gaming is right for you.
Deposit limit
Set a fixed limit on daily, weekly or monthly deposits. Once a limit is set, deposits beyond that amount will not be permitted.
Session Time Limit
Set a time limit for how long you play in one sitting. When the set time is up, the platform will remind you to take a break.
Self-Exclusion
If you feel you need a temporary break from gaming, you can close your account yourself for a set period — from one day up to permanently.
Bet Limit
Set your own maximum amount per bet. This significantly reduces the risk of losing everything on a single bet.
Direct Support
Contact our support team in Bengali via 24/7 live chat at any time. They will help you set limits on your account.
Reality Check
You will receive regular reminders of how long you have been playing. This information helps you stay aware of your own gaming habits.
Send a Limit Request
Fill in and submit the details below and our support team will help set the necessary limits on your account.
Recognise the Warning Signs
It is not always easy to tell when gaming habits are becoming a problem. If any of the following apply to you or someone close to you, it may be time to seek help.
Urge to Chase Losses
Placing more bets to try to recover money lost — if you find yourself in this cycle, it is a sign that control over gaming is slipping.
Betting with Essential Money
Betting with money set aside for household expenses, rent or loan repayments is a serious sign that a problem is developing.
Hiding from Family and Friends
Not being honest with family about how much you play or how much you have lost, or playing in secret, is a recognised symptom of a problem.
More warning signs:
- Repeatedly trying to stop gaming but failing
- Gaming causing harm to work, studies or relationships
- Noticing changes in sleep, eating or mood
- Feeling restless or irritable when unable to play
- Borrowing money or lying to obtain funds
Where to Find Help
Seeking help instead of facing a problem alone takes courage. Both at krikey and around you, there are several paths to support.
krikey Live Chat
Our support team is available in Bengali 24 hours a day, seven days a week. Start a live chat at any time to activate self-exclusion or get help setting limits.
Contact by Email
You can write to our support email — responses are provided in both Bengali and English. The email address can be found in the support section of the platform.
Family and Trusted People
Talk to a close family member or trusted friend. Often, support from someone close can bring about real change even before professional help is sought.
Seek Professional Advice
Gambling addiction is a recognised mental health condition. Mental health specialists and counsellors are available in Bangladesh who can provide support on this issue. Contact the mental health department of a nearby hospital or reach out to a reliable psychiatrist. Seeking professional help is not a sign of weakness — it is a courageous step towards taking care of yourself.
You can find more information about the platform's support services on our FAQ page.
Our Commitment to Protecting Minors
To open an account and play at krikey, you must be 21 years of age or older. This rule is strictly enforced. Age is confirmed during account verification, and additional identity documents may be requested if there is any doubt.
If there are children or teenagers in your home, make sure they cannot access your account. Keep your device locked, never share your password, and always log out when you finish playing.
Using parental control software to prevent minors from accessing online platforms is recommended. Information about such software can be found on the websites of various web safety organisations.
Your Information Is Safe
Any responsible gaming request or self-exclusion application is processed in complete confidence. This type of information is never disclosed to third parties. To learn in detail how krikey uses and stores your personal information, please read our Privacy Policy.
Seeking help is an entirely normal and healthy decision. At krikey, we want every player to play in a safe and happy state — and to take a break from gaming when needed. Your wellbeing is what matters most to us.